QUESTIONS ANSWERED

Search by style, area or name on Find a Barber, open a barber's profile, choose your services and a time, then pay online. You'll get a confirmation on WhatsApp and email.

Yes. Most barbers offer home visits. Choose "Barber comes to me" and add your building, apartment and parking details. Some barbers also have a private studio you can visit.

We launched in Dubai. Each barber lists the areas they cover. See barbers by area, such as Dubai Marina or JLT.

Yes. Select as many services as you like on the barber's profile, for example a fade and a beard sculpt. The total time and price update as you go.

Yes, choose a barber who offers kids cuts. A parent or guardian must be present for the whole session.

Open My Bookings, choose the booking and tap Reschedule. It's free up to [X] hours before your appointment.

Instant booking lets you request a barber who is available right now. Only barbers who have switched on "Available now" appear.

Yes. An Instant booking fee is added to the barber's price. You see the exact amount before you pay.

If the barber doesn't accept within a few minutes, you can pick another available barber or get a full automatic refund.

Every booking has a 4-digit code that only you have. When your barber arrives, give them the code. They enter it to start the session, which confirms it really took place.

In My Bookings, on the booking details screen, and in your WhatsApp confirmation.

Only in person, when your barber arrives or your session starts. Never share it earlier, by phone or by message.

Don't share it. Contact support on WhatsApp and we'll look into it.

Online, when you book, by Apple Pay, Google Pay or card. Your card details go straight to our payment provider and are never stored by Smart Barber.

Yes, up to [X] hours before your appointment. Later cancellations and no-shows may be charged. See the Cancellation and Refund Policy.

Refunds go back to your original payment method and usually show within 5 to 10 working days, depending on your bank.

You get a full refund, and we'll help you find another barber.

[Tipping option to be confirmed.]

We verify each barber's Emirates ID and freelance permit or trade licence, review their portfolio and hold a short call or trial before they go live.

Levels show experience and track record: SMART, Premium, Elite and Master Barber. Learn how levels work.

Contact support within [X] hours with your booking number and a photo. We review every complaint and will work with you and the barber to put it right.

Yes. Only clients with a completed booking confirmed by a session code can leave a review.

No. You log in with a one-time code sent to your WhatsApp or email.

Go to Profile and settings. We'll verify the new number with a code.

Go to Profile and settings and tap Delete my account, or contact support. Some booking records are kept for legal and accounting reasons, as explained in the Privacy Policy.