Book a Barber

TERMS AND CONDITIONS

The rules for using Smart Barber, for clients and for barbers.

Last updated: [Date]Operator: [Company legal name], Dubai, UAE
Draft template. This text is a starting point written for the website design. Have it reviewed and completed by a UAE-qualified lawyer before the site goes live. Items in [square brackets] need to be filled in.

ABOUT THESE TERMS

These terms apply when you use the Smart Barber website and app to find, book and pay for barber services in the UAE. By creating an account or making a booking you agree to them. If you do not agree, please do not use Smart Barber.

WHO WE ARE

Smart Barber is operated by [Company legal name], licence number [licence number], [registered address]. Smart Barber is a marketplace: we connect clients with independent freelance barbers. Barbers are not our employees. Each barber is responsible for the services they provide.

YOUR ACCOUNT

  • You must be 18 or older to create an account. A parent or guardian can book services for a child and must be present during the session.
  • You log in with a one-time code sent to your WhatsApp or email. Keep access to your phone and email secure.
  • Give accurate details, including your address for home visits.
  • We may suspend accounts that break these terms or put barbers or other users at risk.

BOOKINGS

A booking is confirmed when payment is successful and you receive a confirmation. The booking is an agreement between you and the barber for the services listed. Smart Barber handles the booking, payment and communication.

  • For home visits you must provide safe access, a suitable space and accurate parking and access details.
  • If you are not present at the booked time and place, the booking may be treated as a no-show.
  • Barbers may decline or end a session if they feel unsafe or are treated inappropriately.

INSTANT BOOKINGS

Instant bookings are requests to barbers who are available now. An Instant booking fee of [amount or percentage] is added and shown before you pay. If the barber does not accept within [X] minutes, you can choose another barber or receive a full automatic refund.

PRICES AND PAYMENT

  • Prices are set by each barber and shown in UAE dirhams (AED). [State whether prices include 5% VAT.]
  • You pay online when you book. Payments are processed by our payment provider, [Stripe / Nomod]. We do not store your full card details.
  • Smart Barber keeps a commission from each booking. This does not change the price you see.

SESSION CODE

Each booking has a 4-digit session code. Give it to your barber in person when the session starts. Entering the code confirms that the session took place and releases payment to the barber. Do not share your code before the barber arrives. If you share it and the session does not take place, contact support straight away.

CANCELLATIONS AND REFUNDS

Cancellations, rescheduling, no-shows and refunds are covered by our Cancellation and Refund Policy, which forms part of these terms.

CONDUCT AND SAFETY

  • Treat barbers with respect. Harassment, discrimination or unsafe behaviour will lead to account suspension.
  • Tell your barber about allergies, skin conditions or sensitivities before the session.
  • Do not arrange or pay for Smart Barber bookings outside the platform. Off-platform arrangements are not covered by our support, refunds or session code protection.

REVIEWS

Only clients with a completed, code-confirmed booking can leave a review. Reviews must be honest and relevant. We may remove reviews that are abusive, fake, contain personal information or are unrelated to the service.

BARBER TERMS

These additional terms apply to barbers who join Smart Barber.

Eligibility

  • You must hold a valid Emirates ID and a freelance permit or trade licence that allows you to provide barber services in Dubai, and keep them valid while you are active.
  • You must have your own professional kit and follow good hygiene practice.

Independent status

You are an independent professional, not an employee of Smart Barber. You set your own prices, hours and service areas, and you are responsible for your own licences, insurance and taxes.

Commission and payouts

  • Smart Barber keeps a commission of [X]% of each booking, as set out in your barber agreement. [State how the Instant booking fee is shared.]
  • Earnings reach your wallet after a session is confirmed with the client's session code and marked complete. You can request a withdrawal to your UAE bank account at any time. Payout timing depends on our payment provider and your bank.

Sessions, cancellations and no-shows

  • Start every session by entering the client's session code. Sessions without a confirmed code may not be paid.
  • Late cancellations and no-shows by barbers lower your level and can lead to suspension. [Set out no-show compensation for barbers.]

Levels and suspension

Your level is calculated from verified data, including ratings, completed sessions, repeat clients, cancellations and complaints. We may suspend or remove barbers who break these terms, receive upheld complaints or put clients at risk.

LIABILITY

[To be drafted by your lawyer: limits of Smart Barber's liability as a marketplace, responsibility of barbers for their services, and exclusions permitted under UAE law.]

CHANGES TO THESE TERMS

We may update these terms from time to time. We will tell you about important changes by email or WhatsApp before they take effect. The date at the top shows when they were last updated.

GOVERNING LAW

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. [Confirm the courts or dispute resolution process with your lawyer.]

CONTACT

Questions about these terms? Contact us or email [legal email].