Book a Barber

CANCELLATION AND REFUNDS

What happens if your plans change, and how refunds work.

Last updated: [Date]Operator: [Company legal name], Dubai, UAE
Draft template. This text is a starting point written for the website design. Have it reviewed and completed by a UAE-qualified lawyer before the site goes live. Items in [square brackets] need to be filled in.
FREECancel or reschedule up to [X] hours before
FULL REFUNDIf your barber cancels, doesn't show or doesn't accept an Instant request
5 TO 10 DAYSFor refunds to reach your account, depending on your bank

AT A GLANCE

What happensWhenRefund to you
You cancel[X] hours or more beforeFull refund
You cancelLess than [X] hours before[X]% refund
You don't show upAt the booked time[No refund / X%]
Barber cancels or doesn't show upAny timeFull refund
Instant request not acceptedWithin [X] minutesFull refund, automatic
You cancel an Instant request before it is acceptedAny timeFull refund
Payment failsAt checkoutNothing is charged

Refunds always go back to the payment method you used.

CANCELLING A BOOKING

Cancel from My Bookings. You see the exact refund amount before you confirm. If you cancel [X] hours or more before your appointment, you get a full refund. Later cancellations may be partly charged, because your barber has kept that time free for you.

RESCHEDULING

You can reschedule for free up to [X] hours before your appointment, subject to the barber's availability. After that, rescheduling is treated as a late cancellation unless the barber agrees.

NO-SHOWS

If the barber arrives at the booked time and place and cannot reach you for [X] minutes, the booking may be marked as a no-show. [Explain how barbers report a no-show, for example with a photo and location check.] If the barber does not show up, you receive a full refund.

INSTANT BOOKINGS

If a barber does not accept your Instant request, you can pick another available barber or get a full automatic refund, including the Instant booking fee. The Instant booking fee is [refundable / not refundable] once a barber has accepted and you cancel.

IF SOMETHING ISN'T RIGHT

If you are unhappy with a service, contact support within [X] hours with your booking number and photos. We review every case with you and the barber. Depending on the outcome, we may offer a fix, a partial refund or a full refund.

HOW LONG REFUNDS TAKE

We start refunds as soon as they are approved. They usually show in your account within 5 to 10 working days, depending on your bank.

FOR BARBERS

[Set out what barbers receive for late cancellations and no-shows by clients, and the consequences of barber cancellations and no-shows.]

CONTACT

Questions about a refund? Contact support with your booking number.