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PRIVACY POLICY

What we collect, why we collect it, and how you stay in control.

Last updated: [Date]Operator: [Company legal name], Dubai, UAE
Draft template. This text is a starting point written for the website design. Have it reviewed and completed by a UAE-qualified lawyer before the site goes live. Items in [square brackets] need to be filled in.

INTRODUCTION

This policy explains what personal data Smart Barber collects, why, and your rights. We process personal data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws. [Confirm with your lawyer which regulations apply to your company and licence.]

WHAT WE COLLECT

Clients

  • Name, WhatsApp number and email
  • Addresses, map pins, parking and access instructions for home visits
  • Booking details, notes and reference photos you upload
  • Payment records (card details are handled by our payment provider)
  • Reviews and messages with support

Barbers

  • Name, contact details and profile photo
  • Emirates ID, freelance permit or trade licence and expiry dates
  • Portfolio photos, services, prices, availability and service areas
  • Bank details for payouts, and earnings records
  • Approximate location while on the way to a booking, if enabled

Everyone

  • Device, browser and usage data, including cookies and analytics

HOW WE USE IT

  • To create and manage accounts and verify barbers
  • To take bookings and payments, and send confirmations, reminders and updates by WhatsApp and email
  • To confirm sessions with session codes and pay barbers
  • To handle support, complaints, refunds and disputes
  • To keep the platform safe and prevent fraud
  • To improve the service and, with your consent, send offers

WHO WE SHARE IT WITH

  • Barbers: your name, booking details, notes, photos and address for home visits, only for bookings you make with them
  • Payment provider: [Stripe / Nomod], to process payments, refunds and payouts
  • Messaging providers: WhatsApp Business (Meta) and our email provider, [Brevo], to send messages
  • Hosting and technical providers: [hosting, database, maps and analytics providers]
  • Authorities: where the law requires it

We do not sell your personal data.

INTERNATIONAL TRANSFERS

Some of our providers store data outside the UAE. Where this happens we take steps to make sure your data is protected as required by UAE law. [List locations and safeguards.]

HOW LONG WE KEEP IT

We keep personal data only as long as needed for the purposes above, and for as long as required for legal, tax and accounting reasons. [Set retention periods, for example for booking records, ID documents of barbers who leave, and support messages.]

YOUR RIGHTS

Subject to the law, you can ask to access, correct or delete your personal data, restrict or object to certain processing, and withdraw consent for marketing at any time. Contact us at [privacy email]. You can also delete your account in Profile and settings.

SECURITY

We protect your data with encryption in transit, access controls and trusted providers. ID documents are only visible to our verification team. No system is completely secure, so please keep your phone and email secure too.

CHILDREN

Accounts are for adults. Parents or guardians can book kids cuts for their children and must be present during the session. We do not knowingly collect data from children beyond what is needed for the booking.

COOKIES

We use essential cookies to run the site and, with your consent, analytics and advertising cookies such as Google Analytics and Meta Pixel. You can change your choices in your browser settings. [Add a cookie banner if required.]

CONTACT

Questions or requests about your data: [privacy email] or our contact page. [Name a data protection contact if required.]