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MESSAGE TEMPLATES

WhatsApp and email messages sent to clients and barbers. For the development team and Meta template approval.

WhatsApp Business

WHATSAPP

For Meta approval: WhatsApp Business templates must be approved by Meta before use. Variables such as {{1}} are filled in for each booking. Utility templates (confirmations, reminders) are billed differently from marketing ones.

Client

Booking confirmed

booking_confirmed
Hi Faisal, your booking is confirmed.

Skin fade with Adam
Thu, 24 Sep at 7:00 PM
Home visit: Marina Gate 2, Apt 2304

Your session code: 3196
Give it to Adam when the session starts. Only share it in person.

Manage your booking: smartbarber.ae/b/24817
7:02 PM
Client

Reminder, day before

booking_reminder
Reminder: Adam is booked for tomorrow at 7:00 PM.
Home visit: Marina Gate 2, Apt 2304

Your session code is 3196.
Need to change something? Free to reschedule until today, 7:00 PM.
smartbarber.ae/b/24817
7:02 PM
Client

Barber on the way

barber_on_the_way
Adam is on the way and should arrive in about 18 minutes.

Have your session code ready: 3196
Track: smartbarber.ae/b/24817
7:02 PM
Client

Instant accepted

instant_accepted
Good news, Karim accepted your Instant booking and is getting ready.

Your session code: 4827
We'll message you when Karim is on the way.
7:02 PM
Client

Instant not accepted

instant_declined
Sorry, Adam couldn't accept your Instant booking.

Pick another barber who is free now: smartbarber.ae/now
Or your refund of AED 210 starts automatically in 10 minutes.
7:02 PM
Client

Cancelled and refunded

booking_cancelled
Your booking #SB-24817 with Adam on Thu, 24 Sep is cancelled.

Refund: AED 180 to Apple Pay. It usually shows within 5 to 10 working days.
7:02 PM
Client

Review request

review_request
How was your skin fade with Adam?

Rate your session in 10 seconds: smartbarber.ae/r/24817
Your review helps other clients and great barbers.
7:02 PM
Barber

New booking

barber_new_booking
New booking, Adam.

Skin fade for Faisal M.
Thu, 24 Sep at 7:00 PM
Home visit: Marina Gate 2, Apt 2304
Notes: Low fade, keep length on top

Ask the client for their session code when you arrive.
Details: smartbarber.ae/d/24817
7:02 PM
Barber

Instant request

barber_instant_request
Instant request: Fade and beard in Dubai Marina, 1.2 km away.
You earn AED 230.

Accept within 5 minutes: smartbarber.ae/d/i/24818
7:02 PM
Barber

Payment added to wallet

barber_wallet_credit
Session confirmed. AED 153 added to your wallet for Skin fade, Faisal M..

Wallet balance: AED 1,840
Withdraw anytime: smartbarber.ae/wallet
7:02 PM
Barber

Application received

barber_application_received
Thanks for applying to Smart Barber, Adam.

Application #SBA-10492 is in. We'll check your documents and portfolio and reply here within [X] working days.
7:02 PM
Barber

Application approved

barber_approved
Welcome to Smart Barber, Adam. You're approved as a SMART Barber.

Set up your services, prices and hours to go live: smartbarber.ae/setup
7:02 PM
Transactional email

EMAIL

From: Smart Barber <[bookings email]>Subject: Booking confirmed: Skin fade with Adam, Thu 24 Sep

YOU'RE BOOKED

Hi Faisal, your booking with Adam Karimov is confirmed.

ServiceSkin fade · 45 min
WhenThu, 24 Sep at 7:00 PM
WhereHome visit: Marina Gate 2, Apt 2304
Booking#SB-24817
YOUR SESSION CODE
3196
Give it to Adam when your session starts. Only share it in person.
Skin fadeAED 180
Paid with Apple PayAED 180
Manage my booking

Free to reschedule or cancel up to [X] hours before. [Company legal name], Dubai, UAE. [VAT number if applicable]

From: Smart Barber <[bookings email]>Subject: Booking cancelled, refund of AED 180 started

BOOKING CANCELLED

Hi Faisal, your booking #SB-24817 with Adam on Thu, 24 Sep is cancelled.

RefundAED 180
ToApple Pay
ExpectedWithin 5 to 10 working days
Book another barber

Questions? Reply to this email or message us on WhatsApp.